Last updated: January 2025

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Return request must be initiated within 30 days of delivery
• Items must be in original, unused condition
• All original packaging and accessories must be included
• Items must show no signs of wear or damage
• Original receipt or proof of purchase required

2. Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Items that have been used or show wear
• Items damaged due to misuse or accident
• Items without original packaging
• Custom or personalized items

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email [email protected] with your order number and reason for return
2. Receive Authorization: We will provide a Return Authorization (RA) number within 1 business day
3. Package Items: Pack the item securely with all original materials
4. Ship the Item: Send the package using the prepaid return label we provide
5. Track Return: Keep the tracking number for your records

4. Refund Processing

Once we receive your returned item:

• We will inspect the item within 2 business days
• You will receive email confirmation of receipt
• Approved refunds will be processed within 3-5 business days
• Refunds will be issued to the original payment method
• You will receive confirmation when the refund is processed

5. Return Shipping

Return shipping policies:

• Defective Items: We cover all return shipping costs
• Change of Mind: Customer responsible for return shipping ($9.99 deducted from refund)
• Wrong Item Sent: We cover all return shipping costs
• Original shipping charges are refundable only if return is due to our error

6. Exchanges

We offer exchanges for the same product if it's defective. For different products:

• Return the original item for a refund
• Place a new order for the desired product
• Contact us for expedited processing assistance

7. Damaged Items

If you receive a damaged item:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We will send a replacement or process a full refund immediately
• No need to return the damaged item unless requested

8. Contact Information

For returns and refunds, please contact:

Email: [email protected]
Phone: +1 (307) 555-0199
Hours: Monday-Friday 9AM-6PM MST, Saturday 10AM-4PM MST
Response Time: Within 24 hours