Last updated: January 2025
Free Shipping on Orders Over $75! Enjoy free standard shipping within the continental United States on qualifying orders. No coupon code needed.
1. Shipping Methods & Delivery Times
We offer several shipping options to meet your needs:
| Shipping Method |
Delivery Time |
Cost |
| Standard Shipping |
3-5 business days |
$9.99 (Free over $75) |
| Express Shipping |
1-2 business days |
$19.99 |
| Overnight Delivery |
Next business day |
$29.99 |
Note: Delivery times begin from the date of shipment. Orders placed before 2 PM MST are typically shipped the same business day.
2. Order Processing
- Orders are processed Monday through Friday, excluding holidays
- Most orders ship within 1 business day
- You will receive tracking information via email once your order ships
- During peak seasons, processing may take an additional 1-2 days
3. Shipping Locations
Domestic Shipping:
- We ship to all 50 United States
- Alaska and Hawaii: Additional 2-3 days delivery time
- P.O. Boxes accepted for standard shipping only
- APO/FPO addresses supported
International Shipping:
- Currently available to Canada and select countries
- International shipping rates calculated at checkout
- Delivery time: 7-14 business days
- Customer responsible for customs duties and taxes
4. Order Tracking
Track your order using:
- Tracking link in your shipping confirmation email
- Carrier website with your tracking number
- Contact our customer service for assistance
5. Shipping Carriers
We partner with trusted carriers:
- UPS: Standard and express shipping
- FedEx: Express and overnight delivery
- USPS: Standard shipping and P.O. Box delivery
6. Delivery Issues
If you haven't received your order:
- Check tracking information for delivery status
- Verify shipping address on order confirmation
- Check with neighbors or building management
- Contact carrier directly
- Contact us if issue persists
7. Packaging
We ensure safe delivery:
- All items are carefully packaged to prevent damage
- Eco-friendly packaging materials when possible
- Musical accessories receive extra protection
- Fragile items are marked and handled with care
8. Address Changes
- Address changes possible within 2 hours of placing order
- Contact us immediately for address corrections
- Changes may not be possible once order is shipped
- Incorrect addresses may result in additional fees
9. Holiday Shipping
During peak seasons:
- Order early to ensure timely delivery
- Check holiday cutoff dates on our homepage
- Express shipping recommended for last-minute orders
- Gift wrapping available for $4.99
10. Contact Us
For shipping questions:
Email: [email protected]
Phone: +1 (307) 555-0199
Hours: Monday-Friday 9AM-6PM MST, Saturday 10AM-4PM MST
Fast & Secure Delivery: Your musical accessories are important to us. We ensure every package is handled with care and delivered securely.